Oakwood Parking Reviews

Disappointing experience this time as 3 of us were dropped off by the driver at 10.30pm on 7/5/19 and the office was closed. The driver didn't say anything and had just drove off and left us there. We called the driver and he said somebody would be there shortly. We waited around 10 minutes for a guy to come and open the office. Better communication needed.

No problem on arrival but on picking up no organisation, just a free for all scramble to who could get on the mini bus, otherwise you had to wait until it came back again in which you weren't guaranteed a place then!

The pick up from the airport was a complete shambles, 1 mini bus operating, instead of collecting travelers in order that they called, the bus just arrived, opened the back door and it was a free for all, people patiently queuing were left for the next trip as the bus went passed and parked further down, with no system or order, this was wrong. I partly blame some other customers as they were like a pack of animals, desperate to get on, despite the price I will not be using them in the future.

I have used this car park on numerous occasions but this will be the last. We arrived at the car park at 3:15 am and took our bags to the minibus and were told to get on the bus. We were then told “if you want your bags on holiday you’d better load them on the bus”. We are a family of 5 with young children. We had to get off the bus and load the bags whilst the driver just stood watching and no offer of help whatsoever.

We have used Oakwood lots of times but sadly not again. The staff were different this time but it was the fact that the car was covered in mud when we collected it that was really upsetting. It was also muddy inside so not acceptable I'm afraid.

Drop of to the airport was fine. As we arrived back home we were expecting our lift back to our car to be there and our little girl who was 16 months was ill.. The mini bus us turned up and got filled with people before we knew it... So that was fine didn't mind waiting for the next lift... As the buses were come our daughter was screaming crying and not once did any of the drivers say I am taking these first knowing that we had been waiting since the first bus... Eventually we got on to the 4th bus with a squeeze after waiting 2 and half hours.. Got back to the office and the driver would not let me wait on the bus with the baby and the cases while my partner went and got the car as it was freezing cold.. He made me get off.. I was not at all happy with your service.

The experience was fine except for the transport to and from, which was slow. On return I was given the driver's number but when I rang it was directed to leave a message. When I rang again because there was no one at the meeting point I was told 'we don't answer private numbers' - so what was the point of giving me the number? And then he was slow to arrive, my plane was already late but clearly not being monitored as promised, and I had a deadline to meet. Not very happy.

Sadly instructions getting to the car park are wrong which meant several calls to talk us in. On returning to collect the car it was parked in so much mud the car was filthy. Only good thing was it was very cheap.

On arrival there was no one at the entrance to tell us where to park so we assumed we should find a parking place where many other cars were parked. Having found a place, and off loaded our cases, in the dark, we started to walk to the entrance to find somebody. While walking a car drew up and an employee told us that we had to go back to our car, load up, and take the car back to the entrance!! We are both over 70 and would have appreciated some help! On our return from holiday, we telephoned the office to arrange collection, and twenty minutes later a mini bus arrived and although we were second in the que, there was race by 16 people to get on the bus!! There was no organisation whatsoever and 3 people at least we're told to get off the bus with their luggage! The whole thing was a shambles and the driver was the only person working on the transfers!! A very bad experience, never again!

My low rating is not because of the helpful staff but due to the chaos when arriving back in Bristol. The mini-bus picking us up couldn't take everyone and there was no basis for ensuring a 'first come first served' system. Suggest Oakwood needs to introduce some better way of organising picking up of returns.