Oakwood Parking Reviews

Car was extremly dusty and dirty when we eventually got to pick it up after having to wait ages to get back there from the airport as there was not nearly enough transport supplied for the volume of people it had to pick up.

The entrance is poorly signed and hard to spot if arriving in the dark. The drop off and collection area is very rough. and has lots of puddles if it is raining. Staff are friendly and the transfer is very quick. On our return our car was blocked in by a car from a delayed earlier flight. We had to go back to the reception to get someone to move it. Probably won't use this one again.

I have parked here a few times now it’s only about a mile outside the main airport where you get picked up but we was waiting 40 minutes for pick up as there was so many people waiting as there was only 1 bus on duty at peak time on a Saturday day, not good enough after being on a long flight. Last thing you want is waiting for pick up.

All went well with the drop off and collection. I was very disappointed when I checked the car at home the next morning to find all four wheel arches plastered in mud as if the car had been used for off roading.

Rang through to inform them I was ready was told about ten minutes wait when mini bus arrived lots of people went running over to it and as I had a little girl with me didn't get there on time. Was told another mini bus would be with us shortly but 15 minutes later the same mini bus turned up so I presume they only have one. There should be a system in place so when you ring up they should take your name and prioritize that way so every one waits their turn.

We arrived to drop our car off, found a parking space okay then went to a little cabin (which wasn't labelled as being the office we just assumed). We were ignored by one man in there but rather soon another lady came out of the main building and checked us in - she was very nice (perhaps the man hadn't heard us). We then got the bus to the airport, the man driving was very friendly and chatted to us, we were given a number to phone when we got back. When we got back we phoned the number and was told someone would be with us as soon as possible. It was a very long wait however this was not Oakwood parkings fault, the airport itself is designed very poorly. We get back to the parking and are told our keys are in the other bus which is parked up so we wait 5 minutes for them to finish collecting keys from customers about to go. We then ask for our keys and No one seems too sure where they are. Finally the other driver going into a shed at the end of one of the fields and brings out a box of keys. This shed had no lock on so anyone would walk in and take the car keys! If it hadn't been for this I would have given them 4/5 stars but o was horrified that they would leave a box of customer keys in an unlocked shed (which didn't appear to have a door).

Had to wait in car park, lucky it was not raining. my wife and I both in our 70's driver did not help with suitcases, just opened rear door and walked away, a lady and her young daughter couldn't reach the top of the pile we all had to help her. Not the service I've had in other parks.

I had to find my car with all my luggage in a muddy field in the pitch black of night only to find it blocked in and had to go back to office who sent me to find van driver who sent me to office. Then had started moaning at each other. Not good after long flight.

Very poor customer service. Arrived at 3am and there was no indication of where to go, everything was dark, just some random white van that is not marked up well at all with only a little sign on the bonnet of which cannot be seen in the dark. A man was in there and said to park up, not in any sort of uniform, just normal clothing which straight away gets you thinking as it could be anyone your giving your keys to. He doesn't even get out of the van to help with luggage or anything which is a basic service provided by all other airport parking services. All of this does in no way fill you with confidence that your car will be looked after. On the return you have to call the number then the same guy in a white van, very poorly marked up turns up and again does not even get out of the van or even acknowledge you, does not wear a seat belt and has the radio on loud, this is not professional in any way.

Journey to airport was excellent. Arrived and bus was there waiting. Driver loaded cases into bus and we left for airport straight away. Journey home. After collecting our luggage tried in several occasions to ring but couldn't get an answer so we made our way to the drop off point. There is the driver just stood there. Two other people were loading their luggage onto the bus while the driver just watched. My partner then struggled to put our luggage in as there was very little luggage space. I explained to the driver that I'd been trying to get hold of him and he shrugged his shoulders. I got in the bus and he slammed the door shut behind me even though my partner was still loading our luggage on. Journey to car park, he drove 15 miles an hour all the way, not quite sure what that was all about. Got there and he stopped the bus and got out and just stood there while my partner and the other gentleman had to get their own luggage out. Ourselves and the other two people both said we wouldn't use these again as the driver was very rude and unhelpful. Our cars were absolutely stinking plus ours had a scratch on the front which was not there when we left it. Thank god we didn't take our new car! We have used this car park many times before but I'm afraid that driver let them down badly.