Oakwood Parking Reviews

Please take note and remember you are driving people’s cars and should take care of them. 1. The amount of mud in the drivers foot well is shocking. 2. Somehow the child seat sockets had been used, I don’t have young children or care seats !. 3. You ask your customers not to phone you when returning to the airport, but customers do in order to get a bus back. 4. My car was blocked in ! 5. I use this service several times a year and the standards are slipping and Silverstone parking is getting closer in price and your car stays clean inside. 6. The child locks had been put on, why, did somebody borrow the car ?

Love the price and close to airport but in winter this venue is not great , basically a field of mud to walk and drag cases to your car ? Surely could be improved on that.

This was the 2nd time I used Oakwood and it may be the last. I am particularly critical of their collection service from the Terminal. I was told on arrival I would be collected in 10mins but in effect this turned out to be 25mins, during which time I had no option but to stand in the wind and cold at the Bristol Airport drop off/collection zone. If a delay was inevitable, surely the best approach would have been to be truthful and tell the customer the bad news and then allow them the option of standing inside the Terminal building in such bad weather? I have a photo of the interior of my car, which shows the amount of mud that was on my car mats when I collected the car and I will post this directly on the Park and Go website. At the very least Oakwood should be protecting the interior with a simple paper cover if their parking environment is so very muddy, which it is.

We came 27th December and ground muddy and had to wait 10 minutes + for a bus. Accept it was a Bank Holiday but you knew that. Not a good experience. I’m sure it’s better in the dry. Thought we would leave the car in a pick up area not a field. Price was good but experience poor. Same coming back. Had to wait over 10 minutes as only 1 transfer running and others behind us had to wait longer. You know the cars and flights. Plan better.

On arrival service was good, on our return our experience was appalling Having to wait 40 minutes for our car to be made available due to being blocked in by 4 other cars in a very muddy area of the site resulting in my car needing to be pushed Having been stuck in mud.

I arrived at the carpark at 11.30pm on Monday 5th December and had to look for my car in the dark and located it a fair bit into the empty car park but blocked by another car so had to go back to the office and tell the person on the desk who located the keys for the said vehicle and moved it and said that they car was expected at that morning at 10.30am but had not arrived back. No apology was given but l do think cars should be checked to make sure they are accessible for the owners when they return. The same thing happened to me the last time, my keys couldn't be located and also my car, ended up waiting a good 20 minutes for it to be found. I use your car park quite regularly and am disappointed by my last two visits. My car used to be moved to a location where it could easily be located.

Have used loads but we arrived 11.30 at night in Bristol airport and sent a minibus that clearly wasn’t big enough so waited 40 minutes needlessly. The driver did his best but it wasn’t good.

Online booking was straightforward and the car park was easy to find. At reception they had trouble finding our booking at first but sorted pretty quickly then and then we were on shuttle bus to the airport shortly after. On our return we went to the pick up point and rang the car park. They informed us the shuttle bus would be there shortly which it was. The driver was rude and did not help anyone with their cases. On arrival at the car park we could not find out car and walked around for ages. Eventually someone came to help us. Our car hadn’t been moved and was blocked in by other cars so we had to wait for this to be sorted. Not great service. Wouldn’t use again

£20 cheaper than airport parking .After waiting for over an hour for baggage last thing we wanted was a free for all to get on a mini bus, waited for an hour.

Disorganised shambles. unfair queuing system at airport. this led to running and scrambling for place on return shuttle by some other customers. witnessed a shouting and swearing match by others