Oakwood Parking Reviews

I arrived back during the dark hours and was told my car was located in the top field. I proceeded to walk around an unlit field with with my bags, pressing my key fob trying to locate my car for 15 minutes, but I couldn’t find it. I went back to the office and was told I had to wait until the guy had dealt with a large queue that had gathered. The guy then walked around the same field with my key fob but still not found. Eventually he gave me a lift a couple of hundred yards up the road to another unlit field where my car was eventually located. The whole process from check in to driving away took 1 hour 15 mins which isn’t acceptable. The company didn’t have a process in place for locating vehicles, the parking areas are unlit and ground surfaces uneven which could prove dangerous to less agile customers.

Several flights came in together, Oakwood transfer from airport to their facility could not cope with the number of people. Needed extra bus under these circumstances. Waiting approx 45 minutes.

Prices going up and service going down. I will use the official airport car park for my next trip.

The lack of surface finish on the parking area is bad enough especially when wet, everything covered in mud. The worst condition of my car since l have used Bristol Airport over many years. Covered in what looked like Seagull excrement, l spent a long time the next day trying to clean it off the car, that is the last time l will use Oakwood Parking.

Always use this company but on this and last occasion there too few vans to collect the queue and queue was disorganised with persons jumping the queue. Previously if you called the driver would take your surname and then only allow the persons on that had called. Why has this changed?

muddy

It’s “off airport” and so you have to park and wait for the bus to drop you at the terminal … on the way in this meant about a 10 minute wait … on the return we had to wait over 30 minutes to get a ride back to our car …. Net net took about 40 minutes … this was because there was only one minibus and one driver who was also checking in and checking out folks ie MASSIVELY understaffed … he said “it doesn’t help when so many flights land at once” ie they already knew but decided not to put on extra staff.

Arrived at night to find my car parked over 500 metres away from drop off in a field. Car covered in bird poo and had to walk up muddy track in pitch dark.

A good location & good price close to the airport but the youngish driver on 03/10 0400 was pretty unhelpful. Faced with one bike box weighing 23Kg (not so much compared to others luggage), and easily lifted onto the van by me at 63 yrs & 68kg, he said we don't take bike boxes.No explanation given, and no help. Not the stress you want under pressure to get a flight.

Having used this facility many times previously, and having provided an extremely good service, I'm afraid to say that our return journey from Greece back to Bristol was ruined by the Operative who was responsible for our collection from Bristol Airport and the return to our car in Oakwood. His attitude was extremely poor, from receiving our Airport return phone call made by my wife, then one from me, and then when we returned to Oakwood in the rain, we had to find our car which was wedged in completely by many other cars, thereby preventing our return home. We then had to sit and wait whilst he went back to the airport to collect other returning Holiday makers, and after a 20 minute wait in the cold, I approached him to complain, and he said Ill sort it turned his back on me, and never returned to offer an explanation or an apology. He was rude and certainly could benefit form a service delivery course of some kind, as his customer relations, attitude and dismissive behaviour throughout our contacts with him bordered on a couldn't be bothered type attitude. One person has ruined our view of this previously excellent provision.