Terminals Parking - Meet and Greet Reviews

It all worked very well. Timings, efficiency, ease and a respectful team.

All good apart from on both arrival and return it took some time ( approx. 10 minutes ) for the driver to answer / respond to my calls. One mobile phone number was unavailable and the other phone just rang. Eventually we got through but this was slightly worrying when we returned and couldn’t get any response and resulted in us having to wait longer for our car to be delivered when it was late at night and cold. Not ideal when travelling home with children and stood in a cold multi storey car park. Other than that all okay.

Good service on the whole although on return the driver didn’t pick up phone twice when we had collected our cases (he picked up when we landed) so had to call him again and waited 15 minutes for car as we were already at the pick up point by then.

all went well except I found it difficult to find the drop offf area. I thing the instructions were okay but not straight forward for an 80 year old!

Everything went like clockwork. One point deducted as I was told on the phone I would have to wait half an hour for my car to be returned to me but it turned out to be no longer than 15 minutes.

Great company, would have been a 5 if they had turned up on time but was left waiting for an additional 30 minutes.

Our car was picked up promptly when we arrived and was well looked after. The drivers were very pleasant but the only downside was we had to wait half an hour for the car to be returned. Traffic around the airport was heavy but shouldn't have caused such a long delay.

I was overall happy with the service I received. However the only reason I am not giving it a 5 star was because the communication was lacking when we arrived to drop our car off. We were told to park in a certain section which we did do. After a number of calls to the office telling them we arrived it was still around 30 minutes until someone came to collect our car. We were then told it was our fault we were parked in the wrong area and the guy who collected are car proceeded to tell us we were wrong a number of times. Even though we were actually parked in the correct area it was just a little further down. It’s not professional that we were blamed for this. However I would use the service again as it was reasonably priced. I would recommend you provide some customer service training to your staff to know how to actual talk to customers politely.

Great service would book again 👌🏻

Great value for money. Easy to use and helpful staff. Just make sure you take the right lane to level 4 if you are parking at Heathrow T2.