Oakwood Parking Reviews

Extremely disappointed with the service received. After landing back in Bristol we expected the bus to be waiting for us. There were roughly 40 people waiting to be collected with us. After waiting 45 mins in the freezing cold, the driver for the company told us it would be easier if ‘the drivers only’ got on the bus to get our cars & collect us from the airport, resulting in us all having to pay a charge to leave the airport. Extremely disappointing service & will never use them again

Had a disabled passenger with me, had no offer of help whatsoever off the driver, watched me struggle with disabled person and a young child.

Arrival was easy and straight forward with nice enough staff. However, the return was anything but. We called as we got to the 'drop & go' as instructed to which the (very rude) man on the phone said he would be there soon... 30 mins later in the rain he showed up screeching the minibus around the car park and not even saying as much as a hello. Bear in mind it takes roughly 5 mins to get to the airport from the car park and it was a Monday night with zero traffic! When we got back, the man in the office couldn't find our keys for about 5 mins, our car was then parked at the back of the car park (which wasn't too much of an issue but perhaps having some sort of idea where the car is might have helped, especially in the rain and mud) then the car was unlocked, covered in mud AND had a totally flat battery!! The guy from the front desk came with a battery starter pack and couldn't even work out how to use the pack, luckily we did. After a very worrying 10 mins of our car flashing and beeping at us the battery managed to charge itself. Overall, wouldn't use again or recommend purely on the returning experience!

When arrived back to pick up my car, they couldn’t find my key for my car, had a lot of abuse and attitude from the guy on the front desk he is appalling. Waited for30 minutes after arriving at the car park before finally they found my key. Avoid this car park at all cost. Terrible customer service, no empathy whatsoever, I would rather pay a more expensive car park and have confidence that my car is being looked after and good customer service

Terrible. Returned in time. After queuing for a while told cat not there. Then told car was coming bacj. Then 2 guys turned up said my car still in field and going to get it. Car finally turned up. Not a good service I have used this company before but never again

Driver was very rude and our car was in the middle of a pitch black muddy yard at 01:30 For us to find. Would not use again.

We arrived at Bristol Airport at 11.10, half an hour late. I phoned the number as we left baggage reclaim and was told to ring agin when we were outside. I did and was told the bus would be 10 mins! Twenty five minutes later the minibus arrived- there were around 30 people waiting! We had to wait for the bus to return again. Apparently, there was only 1 driver and he was also distributing keys! Really poor service- will not be using again!

First and last time using this place. They never turned up to collect us . The kind hearted Dean Martin who works in the next car park kindly brought us back to oakwood. The place was a mud bath our case wheels were full of mud and the mats in my car the same .Such rude people in the reception. For years I have used park Farm excellent and was so sad this has now ceased trading .Oakwood an utter shambles. Dean went over to the driver and told him he picked us up didn't even apologise disgraceful . You have lost a very good customer as we travel usually 4 times at least a year.

Outbound was fine, friendly & prompt service. On returning, the driver refused to take our golf clubs claiming they had no room. We had to send one person back to retrieve the car & drive back to the airport to pick up clubs. There was no mention of this outbound. Cost us an extra £4 to exit.

We have used Oakwood Parking tens of times in the past and always rated it, often recommending it to friends and family. However, after our latest experience, we would NEVER use them again. We landed at 22:50, got our bags and rang to say we were heading out. We had to wait 20mins for the minibus to arrive - a bit annoying but no problem really. When it arrived, it seated 12. There were at least 25 people waiting to get on the mini bus. We asked if there was another bus on the way to be told that not only was there not another bus, there was also no one at the office. So we had to wait for the driver to take the first load back, give out all the keys and the drive back to get us. Pregnant, tired and cold, I was look at another 30min wait standing at the drop and go car park. My partner ended up running the mile to the airport to meet the minibus there and collect our car and then came back to get me. Not even a sorry from the driver. I just can’t understand how this was planned, everyone has to enter their flight number and return time so Oakwood must have known how many people to expect?? Never again!